Privacy Policy

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, and business details.
• Account information, such as login details and information you provide when creating or managing an account.
• Transaction and communication information, such as details you provide when making an enquiry, placing an order, submitting a form, or communicating with us.
• Technical information, such as your IP address, browser type, device information, operating system, and general usage information.
• Information you provide voluntarily, including messages, feedback, support requests, and other correspondence.

We only request information that is reasonably necessary for the purposes described in this Policy.

We may use personal information to:

• Provide, operate, and maintain our services.
• Respond to enquiries, requests, and support messages.
• Process transactions and related communications.
• Manage accounts and maintain service security.
• Improve the reliability and usability of our website and services.
• Send important service-related notices.
• Detect, investigate, and prevent fraud, misuse, or unauthorized activity.
• Comply with legal, regulatory, tax, and accounting obligations.
• Protect our rights, property, users, and business.

Where required by law, we will rely on an appropriate legal basis for processing personal information, such as consent, contractual necessity, legitimate interests, or legal obligations.

We do not sell your personal information.

We may share information only where reasonably necessary, including with:

• Service providers that help us operate our website, hosting, communications, payments, security, or technical systems.
• Professional advisers, such as lawyers, accountants, auditors, or insurers.
• Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law.
• A buyer, investor, or successor in connection with a merger, acquisition, restructuring, financing, or sale of some or all of our business.
• Other parties where you have asked us to share information or have given us permission to do so.

Our service providers may only use personal information for the purposes for which we engage them and must handle it in accordance with applicable obligations.

Our website or communications may link to or interact with services operated by third parties. Those third parties may collect and process information under their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party services that we do not control. We encourage you to review their privacy policies before providing personal information.

We may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences.
• Understand general website usage.
• Improve performance and security.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should take reasonable steps to protect your account information and notify us promptly if you believe your information has been accessed without authorization.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer required, we may securely delete it, anonymize it, or retain it only where permitted by law.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information, subject to legal exceptions.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Complain to a relevant data protection authority.

To exercise a right, contact us using the details below. We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

Depending on where you are located and where our service providers operate, your personal information may be processed or stored in countries outside your country of residence.

Where required, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

When we make changes, we will update the effective date at the top of this Policy. Where required by law, we will provide additional notice.